FAQs

Don’t have a product you are looking for? We are part of a highly diverse creative network. Our squad will do everything we can to get the product you need or point you in the right direction from a reliable source.

Contact Us and we will be happy to accommodate!

I’ve never ordered pins before. How do I start?

It’s easy! All you have to do is fill out a free quote on the product you’re interested in. Send us your design and tell us how many pins you want to order. We’ll reply within 1 business day with a price and a production proof of your pin. Request any changes and order online or by telephone. If you don’t have a design, we can help create it for you, most of the time for free.

I already have a design. How can I send it to you?

You can fill out our free quote form or email us at info@GalaxyDesignSquad.com. Our free quote form is the preferred way to get started in order for us to get the details we need. We accept most types of file formats, including .ai, .eps, .jpg, .png, .pdf, .doc, .docx, .bmp, and others.

I don't have a design. Can you help?

Certainly! All you have to do is send us your ideas, and we’ll create a design for you. We will send you a digital production proof, and you will be able to review and revise the design before you order.

What is your minimum / maximum order size?

100 minimum order quantity on all products.

What type of payments do you accept?

We accept all major credit cards (Visa, MasterCard, Discover, & American Express, and PayPal), checks, money orders, and purchase orders. We will email you a payment link along with all your order details once you are ready to proceed.

What is the turnaround time for your products?

We routinely fill orders in about 10-12 business days for pins and 10-15 business days for coins, plus shipping. We also offer rush service on a case by case basis.

Do you ship to APO and FPO addresses?

Yes! We can absolutely ship to APO and FPO addresses, but please allow an additional 2 to 4 weeks for delivery on top of the normal production time.

Are there really no setup fees?

That’s right! There are no setup fees on all soft enamel, hard enamel, and die struck pins, but there is a $75 setup fee for offset printed pins. Each pin order gets one mold for free, and each additional mold will have a $55.00 mold fee.

I have an existing pin. Can you duplicate it?

Yes, we can either work from a high-resolution picture or scan of the pin, or you can mail the existing pin to us. We are able to copy the size, colors, shape, and design of any pin. If you send us a pin to duplicate, we will return it to you with the pins we produce once they are completed.

What shape can my pin be?

Any shape you want. We custom manufacture all of our products from scratch. So we can make them in any shape, size, and design.

What is the normal size for a pin?

It depends on what the pin is being used for, but the pins we make are usually around 1 inch to 1.5 inches. We can also do much larger pins and much smaller pins, so let us know what size you want your pins to be, as we can do custom sizes as well.

How long do you keep molds on file for?

All molds are kept on file for 2 years from the date of your last order. So as long as you reorder within 2 years of your initial order, you do not have to pay a mold fee again for that order.

What file types do you accept?

We accept all file types including JPEG and PNG. Please attach any files you have that will assist us in creating a design for you. The following “vector” file types are ideal, but not necessary:

PDF
Ai (ADOBE ILLUSTRATOR)
EPS
SVG

Where are your products made?

Designed by Galaxy Design Squad LLC in Winter Haven, Florida, USA. Manufactured in China. We have USA manufacturing available for higher prices. Please let us know if you need this.

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